Questions practices ask before switching billing companies.

Our main fee is a percentage of what we collect for you, so it rises and falls with your collections. The percentage depends on your specialty, volume and services. Any monthly minimum or add-on service is spelled out in your written quote, which we send after a short call.

You share recent reports, such as your denials and your unpaid claims (A/R aging). After a business associate agreement is signed, we review them and show you, in dollars, where money is stuck and what we'd do about it. No cost and no obligation.

No. We can bill from the system you use today. Every client also gets the Horizon portal at no extra cost, to see claims, payments and reports live.

No. The Horizon portal is part of our billing service. It's included for the practices and labs we bill for.

It depends on your payers and how many claims are open, but most of the work happens in parallel: we set up your portal and payer connections while your current biller finishes their open work. We'll give you a dated plan before you sign.

We sign a HIPAA business associate agreement with every client before any patient data is shared. Two-step sign-in is required for staff by default, data is encrypted in transit, an audit log shows who opened or changed what, and everything is backed up every night in encrypted form.

Yes. Each client has a named billing contact who knows the practice, its payers and its open issues.

We're based in Sacramento and work with practices and labs in California and other states. Medical billing is done electronically, so location rarely matters.

A monthly report of what was billed, collected, denied and still open, with the reasons behind the numbers. You can also see everything live in the portal at any time.